Lyrical Hospitality

Hospitality from the Heart
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High-Performance Teams

Promote Passion

The Defining QUality

Passion for People

Over the years, we have learned that the most important part of being successful in this field is to remember the purpose behind the plan – the people!

Lyrical Hospitality is firmly grounded in empathy and compassion. Our founder, Madeline Launa Michelle, earned her unique insight by pursuing new challenges in this industry despite overwhelming odds.

Drawing lessons from her own journey, she connects with people from all walks of life on a transformational level and helps teams perform like an orchestra, with each player devoted to perfection in that delightful subtlety which defines world-class hospitality.

Hospitality By Example

Lessons Learned, Experience Earned

Madeline’s hands-on experience spans from all entry level FOH roles to her achievements as a Relief GM, rallying a neglected team in a rough neighborhood and elevating the guest experience at multiple large and boutique luxury resorts:
  • General Manager
  • Traveling Relief Manager & Innsitter
  • Assistant Innkeeper
  • Guest Services Specialist
  • Operations Manager

Promote & Protect

Trust, Reputation, and Communication
Motivation & Engagement

Staff Concerns Assessment

Communication Workshops

Facilitation & Mediation

Reputation Management

Corporate Retreats

Team Development

From Our Founder

Heritage & Longevity

My passion is working with people who share a vision for the extraordinary, whose love for the business and the people it serves compels them to pursue perfection with innovative, exciting ideas and a sense of heritage and longevity.

If that sounds like you, I am pleased to have found a kindred spirit and would welcome the opportunity to discuss things further.

I believe we could be a great fit!

Madeline Launa Michelle

We’re Here to Help

Where shall we begin?

Are you looking for soft skills training, a fresh perspective on specific challenges, or new ways to inspire your staff and foster a deeper appreciation for the rewarding culture of genuine hospitality?

Maybe you just need some peace and quiet of your own for a change?

We’ve been there. Reach out to us. We’ll listen to your concerns, help you form a plan, and take it from there.


Seminars, corporate retreats, conventions, conferences and summits.


Management consulting and advisory services for hospitality businesses.


Private training for corporate groups and individual professionals.

Inn Sitting

Interim innkeeping and temporary management for hotels and B&Bs.

What’s on Your Mind?

We’re listening!

Madeline Launa Michelle
+1 4255235034